Terms and Conditions

A refundable deposit is required to enforce return of products. The deposit will be deducted if returning exceeds the actual date and if there is any damage of product. Customers are advised to return product on the actual date and ensure products are returned undamaged. Te website automatically calculate the cost of your products in mind of the durations and also provided an option for delivery and at checkout it provided an account where the payment should be made. Payments are approved by the Administrator and the customer get an email once payment has been approved.

The Company Insurance covers our equipment for all risks excluding theft, wanton damage or vandalism. The Hirer shall be responsible for an excess for the first £1000 of any claim unless this has been waivered. Excess waiver fees are calculated individually for each hire in relation to their cost. The fee can quickly be calculated at time of quotation.

The Company insurance includes full public liability cover of 1 million pounds.

Security of unattended equipment is the full responsibility of the hirer especially if the site is not the hirer’s land; we strongly advise that the hirer arranges security for the duration of the hire as loses will not be covered by the Company Insurance. The hirer will be responsible for all equipment hired until collected by Company employees. If there is a delay in collection then the hirer must ensure that all equipment is secured in order to prevent theft/damage. If the Company cannot gain access to equipment hired then this will remain the responsibility of the hirer until such times at it can be collected.

If extreme weather is forecast during the hire period, we have the right to decline the erection and use of the structure. This is for the safety of all concerned. While on hire the marquee should remain sealed/closed when not in use. In windy conditions openings should be kept to a minimum while allowing for emergency exits. A wind management plan will be supplied to the Hirer and it is their responsibility to ensure that this is followed. The Company monitors wind forecast daily and if gusting winds which exceed those set out in our wind management plan are predicted we will endeavour to contact the Hirer and give advice on action to be taken. If the wind management plan is not followed the Hirer will be liable for any damages, claims by third parties or costs as a result of this not being followed. Hirers will be liable for the full hire fee in the event of late cancellation due to weather. Hirers must be aware of this possibility especially during the winter months. Additional Insurance is available at the hirer’s request, which will cover the cost of cancellation / site changes etc. (please ask for details).

Any equipment found damaged or missing during the hire period will be repaired or replaced at the hirer’s expense. No items or objects should be stuck to, fixed to, or suspended from the marquee sides, roofs or framework. If tape is used anywhere on the marquee structure a minimum charge of £50 will be levied for cleaning any residue. A soiling charge of £5 per chair will be incurred to cover the cleaning costs of the fabric. If a chair or any item is deemed too soiled to be cleaned then the hirer will be liable for the costs of replacement. A reasonable cleaning fee will be charged for any other items that require excessive cleaning beyond maintenance expectations.

Typically collection will be made within three days of your booking date and appropriate measures should be made to allow our staff access to the site. If we cannot gain access due to the property being vacant of the venue being locked the hirer will be charged the additional days rate for the equipment they have hired. If the hirer needs a specific date or time for collection it is the hirers responsibility to put this in writing to Marshall's Marquees at least two weeks prior the the hire date.

Any item that dose not belong to Lollies Rentals Events LTD should be removed before the collection date agreed. Lollies Rentals Events will not accept liability for damaged caused to any item left within or attached to the marquee on the date of collection. If the marquee is deemed uncollectible due to an excess of third parties belongings the hirer will be charged an additional daily rate for every day the collection is obstructed.

When the marquee has been erected and all exits or openings agreed, this should not be altered or tampered with in any way as this may render the structure unsafe.

It is expected that if flooring is ordered the ground will be suitably flat to accommodate the type of floor used. The company cannot be held responsible for any uneven finish to the floor caused by pitting or bumps on the surface beneath, the hirer should arrange to level surfaces as much as possible prior to marquee erection. If the marquee build is delayed or cancelled due to the site being ill prepared this may result in loss of the booking deposit and the Company cannot be held liable. Grass surfaces must be cut short and all debris including fouling by dogs must be removed prior to the build.

For the safety of all concerned, the hirer may not enter the structure during the time the Marquee is being built. The company cannot be held responsible for any injury or damage sustained by the public in or around the marquee during the hire period. Under no circumstances should the hirer alter or tamper with any electrical appliance or power lead following installation. This includes extension cables. The hirer should not “plug in” any electrical appliance or power lead to existing extension cables without first discussing this with a Company representative as this can lead to mains power being overloaded resulting in tripped fuse boxes.

The Company will not accept Liability and you are only permitted to pay full hire fee:

1. When the marquee build is delayed or cancelled due to the site being inaccessible or ill prepared or in any instance where the site is deemed unsafe by Company representatives.
2. Delay or cancellation due to adverse weather conditions.
3. Delay or cancellation due to the hirer not obtaining appropriate permission from the public or local authority.

All Cancellations must be given in writing in the form of email stating the booking number as reference, date of hire and date of cancellation.

Cancellations made by the hirer withing seven days of making the original booking will be fully refunded. Exceptions to this are when the date of erection/delivery is within seven days of the cancellation notice.

Cancellations made after seven days of the original booking but before seven days of the equipment delivery/erection date will be subject to forfeit a 25% deposit requested on booking and any additional money paid will be fully refunded.

Cancellations made within seven days of the agreed delivery/set up date will be charged at 100% of the booking value.